Terms and Conditions

Last Modified Date: November 26, 2024

Riverstone Enterprises LLC ("Collectrio," "we," "our," or "us") operates the sales platform located at www.collectrio.com ("the Sales Platform"), which enables customers to purchase digital products, including software, media, templates, or other goods (collectively, "Products") from Vendors. Additionally, third-party advertisers ("Affiliates") may promote these Products on behalf of Vendors and Collectrio.

By accessing, purchasing, selling, or using the Sales Platform, you ("User") confirm that you have read, understood, and agree to comply with the following terms and conditions ("Agreement").

1. Understanding Collectrio as a Marketplace

Collectrio provides a venue for Vendors to list their digital products and for Affiliates to promote these listings. We facilitate transactions but are not part of the direct sales transaction between Buyers and Vendors. By using Collectrio, you acknowledge the following:

Independent Transactions:
- Purchases made on the platform are between Buyers and Vendors. Collectrio does not own or control the listed Products.
Vendor Responsibility:
- Vendors are responsible for ensuring the accuracy of product descriptions, compliance with all applicable laws, and adherence to stated refund policies.
Affiliate Responsibility:
- Affiliates may only promote Products listed on the Sales Platform and are subject to performance-based commissions, as outlined in the Affiliate Agreement.
Limited Liability:
- Collectrio does not pre-screen listings and is not responsible for the accuracy, quality, or legality of Products sold on the platform.

2. Purchasing Products on Collectrio

When making a purchase, you agree to:

Review Details:
- Read the product description, pricing, and applicable Vendor policies before purchase.
Provide Accurate Information:
- Ensure that billing and shipping information provided is correct.
Accept Vendor-Specific Policies:
- Each Vendor may have unique terms regarding refunds, returns, and delivery.
Adhere to Payment Terms:
- Payments must be processed through Collectrio’s checkout system, which uses secure third-party payment processors like Stripe and PayPal.

3. Payments and Processing

Payment Methods: Collectrio supports various payment methods, including:

Major credit/debit cards
PayPal
Bank transfers
Digital wallets like Apple Pay and Google Pay

Third-Party Terms: By using a third-party service, you agree to their specific terms, such as:

Stripe: Stripe Checkout User Terms
PayPal: PayPal User Agreement

Transaction Security: Collectrio employs secure encryption technologies to protect your payment information.

4. Vendor and Affiliate Responsibilities

Vendors:

Vendors are solely responsible for the accuracy, legality, and fulfillment of their listings.
Vendors must adhere to applicable laws, including tax regulations, and provide clear refund policies.

Affiliates:

Affiliates promoting Collectrio listings must comply with all advertising standards.
Affiliates earn commissions based on performance metrics detailed in the Affiliate Agreement.

5. Refund and Cancellation Policies

Refund Requests: Refunds may only be requested within 7 days of purchase.

Customers dissatisfied with a product must submit a refund request directly to Collectrio within the 7-day window.
Refund requests submitted after the 7th day will not be processed, and Collectrio will not mediate disputes for these transactions.

Eligibility for Refunds:
Refund requests are subject to review and approval based on the following criteria:

The product was not downloaded or accessed.
The customer demonstrates dissatisfaction within the first 7 days of purchase.

Non-Refundable Scenarios:

Requests submitted after the 7-day refund period.
Issues unrelated to the product description or usage.

Refunds are processed via the original payment method. If unavailable, Collectrio credits may be issued.

6. Content Creation and Reviews

User-Generated Content:
Users may submit reviews, upload content, or leave feedback. By doing so, you agree that:

Your content does not infringe on third-party intellectual property rights.
Your content is respectful, honest, and free of false claims.

Collectrio reserves the right to remove content violating these guidelines.

7. Non-Delivery and Not-As-Described Products

Non-Delivery Cases:
A product is considered "non-delivered" if:

No valid proof of delivery is provided.
The product was not sent to the Buyer’s provided address.

Not-As-Described Cases:
Products are eligible for disputes if they differ significantly from their listing, including:

Incorrect color, model, or quantity.
Misrepresentation of condition or authenticity.

Disputes are resolved per Vendor policies or at Collectrio’s discretion.

8. Intellectual Property and Licensing

All content on Collectrio, including text, graphics, and software, is protected by intellectual property laws. Users may not copy, distribute, or modify any materials without explicit permission.

9. Limitations of Liability

Collectrio is not liable for:

Vendor misconduct or inaccuracies in product listings.
Delays or issues caused by third-party payment processors.
Loss or damages arising from unauthorized access to user accounts.

10. Termination and Account Suspension

Collectrio reserves the right to suspend or terminate user accounts for:

Violation of these Terms.
Fraudulent or abusive behavior.
Non-compliance with payment obligations.

11. Changes to Terms and Conditions

We may update these Terms at our discretion. Changes will take effect upon posting to the Website. Continued use of the platform signifies acceptance of revised Terms.

12. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the United States and the State of Wyoming. Any disputes arising from these Terms will be resolved through binding arbitration, except where prohibited by law.

13. Contact Information

For questions about these Terms, contact:

Riverstone Enterprises LLC
30 N Gould St Ste N,
Sheridan, WY 82801 USA
support@collectrio.com